At 291ace, your privacy and data security are paramount. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. We are committed to transparency and compliance with Philippine data protection laws.
Here's what you need to know about how 291ace handles your personal information and protects your privacy.
All data transmitted between your device and 291ace servers is protected by 256-bit SSL encryption — the same security standard used by banks and financial institutions worldwide.
291ace will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide and improve our services to you.
We collect identity documents to verify your age and identity as required by Philippine gaming regulations. This protects you from fraud and ensures a safe gaming environment for all players.
You have the right to request a copy of all personal data we hold about you. Contact our support team and we'll provide a complete data export within 30 days.
You can request deletion of your account and personal data at any time. We'll permanently remove your information within 90 days, subject to legal retention requirements.
291ace uses cookies to improve your experience. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.
Welcome to the 291ace Privacy Policy. This document explains how 291ace ("we," "us," "our," or the "Company ") collects, uses, stores, and protects your personal information when you access or use the 291ace platform, including our website, mobile applications, and all related services (collectively, the "Platform").
291ace is committed to protecting your privacy and handling your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all other applicable data protection laws and regulations.
By registering for an account or using the 291ace Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.
When you register for a 291ace account or use our services, we collect personal information that you voluntarily provide, including:
When you access and use the 291ace Platform, we automatically collect certain technical and usage information, including:
We may receive information about you from third parties in certain circumstances, including:
291ace uses the personal information we collect for the following purposes:
You may opt out of marketing communications at any time by contacting our customer support team or by using the unsubscribe link in any marketing email we send you. Please note that opting out of marketing communications will not affect our ability to send you transactional or service-related communications.
291ace does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your personal information with third parties only in the following circumstances:
We share personal information with trusted third-party service providers who assist us in operating the Platform and delivering our services. These include payment processors (such as GCash, PayMaya, and local banking partners), identity verification providers, fraud prevention services, customer support platforms, and cloud hosting providers. All service providers are contractually obligated to handle your data securely and only for the purposes for which it was shared.
We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or regulatory requirement. This includes disclosures required under Philippine AML and CTF regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of 291ace's business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy practices of the acquiring entity.
We may share your personal information with third parties in other circumstances where you have given your explicit consent to such sharing.
291ace takes the security of your personal information seriously and implements a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
In the event of a data breach that poses a risk to your rights and freedoms, 291ace will notify the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012. We will also notify affected players without undue delay where the breach is likely to result in a high risk to their rights and freedoms.
291ace retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Specifically, we retain:
When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.
Under the Data Privacy Act of 2012 of the Philippines and other applicable laws, you have the following rights with respect to your personal information held by 291ace:
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website operators. 291ace uses cookies and similar tracking technologies to enhance your experience on our Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.
The 291ace Platform may integrate with third-party services, including payment processors, game providers, and analytics platforms. These third parties may collect and process your personal information in accordance with their own privacy policies.
291ace is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with through the Platform. We only work with third-party providers who demonstrate adequate data protection standards.
291ace primarily processes and stores your personal information within the Philippines. However, in some cases, your data may be transferred to and processed in countries outside the Philippines, for example, where our service providers operate internationally.
When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to protect your personal information to the same standard as required under Philippine law.
The 291ace Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21.
If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will immediately close the associated account, delete all personal information collected, and take appropriate steps to prevent future access.
Parents and guardians are encouraged to monitor their children's online activities and to use parental control software to prevent minors from accessing gambling websites.
291ace reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Policy to the Platform. The "Last Updated" date at the top of this Policy will reflect the date of the most recent revision.
We will notify registered players of material changes to this Privacy Policy via email or through a prominent notice on the Platform. Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Now that you know how we protect your data, experience the best online gaming platform in the Philippines with complete peace of mind. Must be 21 or older to register.